Don White's Timonium Chrysler Jeep Dodge Ram

"Better treatment of a GM owner than GM offered"

Pros:

Salesperson was great, fastest time in an auto finance office ever, no shenanigans

Cons:

Due to high volume of sales not many models were on their lot

I previously owned a Saturn ION Red Line coupe.  After three years of boy racer fun it was time to get serious and get something a little more practical.  I went back to the Saturn dealership where I purchased my car and was shocked that they only wanted to give me $8000 dollars for my trade.  Since only about 6000 of these cars were made, I sort of figured that there would be no problem with the resale and I should get more for trade..... no dice.  I went to another Saturn dealer in Winchester, VA and was given the same crappy trade in offer.  I tried a Chevrolet dealer dealer in Cockeysville (crazy like a ???) and got the runaround from them.  They kept calling us back saying they had something lined up for us but wanted a ridiculous amount of money down.... in the end they just wasted our time.

Enter Don White's.  I saw there web site and was interested in a Caliber.  I just wanted practical transportation that was roomier than my Saturn and less likely to draw a $530 speeding ticket (that's another story).  I met my salesperson Jeremy after completing an online form and went from there.  The first vehicle did not work out so they brought in a model from another dealer that filled the bill.  There was only one go round of haggling, my big thing is not putting money down on new cars and having a vacation to fund I did not want to have to redirect funds.  They worked with us and got us payments less than the Saturn with no money down.  I got a respectable amount of money for my trade... almost $2000 more than any GM dealer wanted to give me for their own product.

I know that the Caliber is an entry level model but I love it just the same.  The ride is so much nicer than my ION and while its no speed demon it moves well enough for me.  It is infinitely more comfortable than my ION was and so much quieter.  It performed admirably on our trip to the outer banks loaded down four passengers and a rooftop carrier.  

And about my trade... I knew I had something people wanted.  I was told that the young lady who purchased my car drove three hours from PA to come and look at it.  An 06 ION Red Line driven gently (most of the time) with a little over 25K miles is probably a rare find.  Shame on you GM for not thinking that a consumer might have some insight.

Anyway, when its time to upgrade I know where I'll be shopping.  I hope the service lives up to the reputation as sales did although I also hope I never need any major service.

kicooke,Edmunds Review

"Great Experience at Don White's in Cockeysville"

Pros:

Great prices, excellent customer service

Cons:

The two hour drive to the dealership, but was well worth it, and would do it again

Found Don White's online; had the best price on a Dodge Caliber we'd seen anywhere.  Called their internet department and spoke to Ian.  Very nice, very professional, and was polite through all my numerous calls and questions.  VERY focused on customer service, as was everyone we met at the dealership.  Derrick processed our paperwork, and was very pleasant to work with.  Dealership was two hours from our house, but it was worth it to save a couple thousand dollars.  Received a few calls in the days following our purchase to check our satisfaction.  Highly satisfied with the car and the dealership.

sarah5852,Edmunds Review

"Great Buying Experience"

Pros:

Professional staff made of great personnel; Great price!

Cons:

Dealership on the wrong side of the state!

I traveled  38 miles to Don White's because they offered the car I wanted for a price that no other dealership could approach.  The Internet staff coordinated a test drive .  The Internet staff (Katrina) was extremely professional and helpful.  At the dealership met with Rob Marsteller and had a great buying experience.  Rob listened to what I wanted and my financing requirements.  He worked extremely hard to ensure that the deal was one that I wanted and met all my requirements.  The finance office was great in explaining everything and making sure I understood all of the service and other plans available, but never pushing anything I was not interested in.  In some thirty years of buying cars and dealing with car dealerships this was truly the best buying experience I have had.

rsull,Edmunds Review

"My Jeep Wrangler X 4x4 - Katrina, Rob, Brad & Me!"

 Pros:

Everything from the internet search to the call back to the final sale. Great location.

Cons:

None

Well it first started off with Katrina who was so helpful and just as excited about me getting my new Jeep as I was.  She was a pleasure to work with through internet sales.  When I finally got to Don Whites, Katirna introduced me to Rob, who was wonderful.  I think I talked his ear off, but he listened.  I would recommend him to all my friends and family if they are looking to purchase a car.  Next there was Brad - big smile and was easy to make blush!  He was a treat for the entire experience.  Mel was my final encounter, as he took the check and gave me my papers.  What a flawless process, and a great team to work with.  Seems like they really have their stuff together over there at Don Whites!  

I felt like part of the family!  Thanks gang for making my shopping experience a pleasure!

Teri Monroe

tarantula30,Edmunds Review

"Great Buying Experience"

Great Vehicles, Really Great Incentives, No-pressure Sales Reps, Easy Financing, Convenient Location

Cons:

Hated to give up the Celica but the new dog just wont fit - had to get a van!

On Saturday my wife and I settled on a Subaru Forester to carry our new dog to dog shows.  I was concerned that she would have trouble getting a 70 pound dog into the Forester because it is so tall so I mentioned the Caravan - the dog would simply step in.  On Monday I stopped by Don White to check on a Caravan.  The deal could be made if they had a red Caravan with dual climate control and heated seats.  They had a van with all three so I drove it home with Rob to show the wife.  She liked it immediately and really liked the backup camera and the stowable seats (so we can carry the dog crate).  Oh, I also like that it can carry plywood, but don't tell my wife.  The current incentives brought the price down to our range and we got a good price for our trade-in.  We discussed the purchase and sealed the deal by early evening.  The purchase process was quick and painless.  I really liked the fact that the dealer would register the vehicle and get the license plates.  

This is my second vehicle through Don White - I also have a 2004 Dodge Dakota that has been a great truck.  

I really wanted to upgrade to the GPS but just couldn't justify paying over $2000 - that's about 20 GPS's from Walmart!  

cer226,Edmunds Review

"Buying My Magnum"

Pros:

Everyone was pleasant to deal with.

Cons:

None

I'm a internet buyer and right from the start the communication was great! Everything they said would happen did.Mike Hall was a great saleman and worked with me to get the price I was looking for.

magnum13,Edmunds Review

"2008 Dodge Challenger SRT 854 Purchase"

 

Pros: Friendly and honest people. Cons: None  Best Dealership I have ever dealt with. I knew what I wanted to spend. They met the price and I was in and out quicker than I have ever been over the 25 years of buying vehicles. Everyone treated us very well. Mike Hall was great to work with. He mixed the grind associated with the paperwork in with good conversation. It was more of a visit than a sale. He was a person of his work; doing everything he said he would do. What a good guy. I have passed his cards out everywhere I can and talked up Timonium Dodge as much as I can.

srt854,Edmunds Review

"Wow!"

Pros:  Absolutely everything

Cons:  Absolutely none

I just wanted to let everyone know that my experience with the Don Whites Internet Sales Team was incredibly satisfying.Mellissa definately made the deal pleasant and even kinda (dare I say it) FUN.For a person with no experience purchasing a new vehicle; it was car buying made easy. Mellissa was Honest,energetic,and realistic,not to mention humorous.She has a real belief in what she is selling and an incredible amount of knowledge concerning her inventory.Brad was also very honest and direct.My Partner and I would refer these guys to anyone!!!!!! If there was a yearly award for internet sales I would definately nominate these guys.

ibthepooh8,Edmunds Review of 08/27/08

"New Vehicle (Chrysler 300 Touring) after 8 years"

Pros:  Absolutely everything

Cons:  Absolutely none

I researched the Chrylser 300 for several months using edmunds.com as a guide.  I finally decided I was ready to buy and went back through numerous emails sent by various dealerships in the area.  I decided to check and see if the car I was looking for with the options I wanted was available at Don White's TImonium.  I took advantage of using the internet chat and spoke online with Drew who was very pleasant and answered all my questions in a timely manner.  The internet price matched edmund's TMV but I negotiated for just a bit more off the price and without any of the usual "salesman" tactics, we settled on the price.  I bought my car the very next day.  They had the car waiting for me at the door.  Mike Hall was my salesman and was very courteous, pleasant and thorough in answering all my questions.  I left a satisfied customer and I am so exicited to finally be in my new Chrysler 300.   The entire experience was better than any car buying experience I have ever had.  For anyone who can use a computer, it's the way to go.

roxeliff,Edmunds Review of 07/21/2008

"Town and Country Purchase"

Pros:  friendly, efficient, knowledgeable

Cons:  no cons

I had a terrific experience at Don Whites with the Internet Department (Ian was just GREAT!).  He found me the exact van I wanted in Michigan and got it shipped to Baltimore.  I was one of the first to have this awesome new T&C minivan with the swivel seats and we all are just so happy!  Jeff as our sales associate was fantastic, too.  I will definitely buy a car from these guys again in the future!

Ingrid Polk

ipolk,Edmunds Review of 07/10/2008

"I came to the US from Europe"

I came to the US from Europe and was urgently looking for a car. I spotted one (Dodge Caliber) on their website and booked online for a test drive. Someone from the dealership (Thomas) called me within 15 minutes to confirm my appointment etc.

I turned up on the day of the test drive, met Thomas who introduced me to Rob. The car was waiting for me outside and after a quick tour of the car we were off for a spin around the neighbourhood.

Rob answered all my questions fine and we got everything sorted within a week. It probably would have been quicker if I didn't have to wait for a money transfer from Europe and everyone I was in contact with was always friendly, polite and helpful.

adelmotte,Dealerrater

"Best car buying experience for me so far"

I made a mistake when I went online (they thought I wanted a 2 door Jeep Wrangler when I really wanted a 4 door), but they were very understanding. Anything I asked for, they were more than welcome to consider, and in most cases, they met my demands. Best car buying experience for me so far!

kirkkucharski,Dealerrater

"Experience at Don White's was by far the best"

I have bought multiple cars and the experience at don white's was by far the best I have ever had purchasing a car. I have already recommended them to my friends and family and I will also continue to recommend them in the future. My previous purchases all lasted almost an entire day. Derrick had me in and out. Thanks so much guys. You made what possibly could have been a very frustrating and tense process into a very enjoyable and relax process.

djohnson53,Dealerrater

"First new car in a long time and doing it via online"

Frist new car in a long time and doing it via online. Great bunch of people to work with. The DODGE CHALLENGER was the pick for me........
Once we got are numbers to be a win win (quick). We went and sign the contract.
They did not force any extened warrent or other crazy stuff. They gave me a price and stuck to the price without no Torro PO-PO, at the dealer ship.
That's correct the price as stated nothing fell from the sky or they left out muffler bearings upgrade etc..
Un-like other dealers adding prep charge and other crazy fees etc. to jack up the price. It was a nice experince.
No little tricks, bait and switch like another dealer pulled on me..
Jones Junction sells cars online also and shows the inventory with a bottom line price. Only if you qualify for all the discounts....Just a little heads up

Dan65,Dealerrater