Don White's Timonium Chrysler Jeep and Dodge

lppmcginley

by lppmcginley on 07-05-08 (03:24PM)

Pros:

entire experience was positive

Cons:

no cons

I found my experience at Don White's to be a positive one.  I drove over an hour to purchase my Jeep Commander there because I had a great experience dealing with them on the internet.  Melissa and Ian were very helpful.

Sales Staff were knowledgeable, courteous and professional.  In the past, I really dreaded the "car shopping".  I found that dealing with Don White's staff has changed my assumptions about buying cars now.  Perhaps I won't keep them for 8 years which is my average track record for keeping a car!

Thanks Melissa!

One of our better experiences ever

by culater21015 on 05-21-08 (09:01PM)

Pros:

Great internet pricing. No pressure tactics. Good financing options. Great website.

Cons:

Wading through warranty options - cut to the chase!

All around a good experience. Internet site is very informative and detailed, and Matt was very quick to respond to my query about the T&C we were interested in. When I showed up that evening, the car was out front with a sign for me on it - a nice touch. Our salesman Mike Hall did a great job and was a pleasure to work with - no real pressure tactics, just willing to answer all our questions right away. Pricing was very good, and I felt like we were treated more than fairly. Only downside was financing - it just took too long to wade through all the warranty policy options, and the better deals only came after we turned down the original offerings. Even so, the finance guy was able to get us a very good rate in short order, so that kinda balanced things out.

don whites chrysler dodge jeep of cockeysville md.

by nanas5kids on 04-29-08 (11:27AM)

Pros:

online buying is definitly less time consuming

Cons:

i found no negatives

i recently made an online purchase  of a jeep liberty from this dealership. the service was fast,

efficent,courteous and very tailored to my economics

ifelt so very special! i thought was dreaming ! i actually pinched myself. it was an amazing experience!  im 62 yrs. old and this was not my first time buying a car, but this was by far the best

and the most enjoyable. thanks to melissa, matt, and ian, the finest online team ive ever met.

Don Whites Dodge Dealership

by horselover1 on 03-29-08 (02:26PM)

Pros:

Excellent sales and internet staff. Internet response was very fast.

Cons:

none

I was searching on-line for a specific Dakota truck.  I received a call from a gentleman in the internet department at Don Whites.  He set up an appointment for us to come and test drive the vehicle.  We met with the sales person, and test drove the one model they had in stock.  Since the vehicle was not exactly the one we wanted, and we were very early in the process of purchasing a another truck, we visited another dealer.  We had a horrible experience at the OTHER dealership, so we called the salesman at Don White's.  We told him exactly what we wanted, and he found the exact truck in PA.  It was brought in for us to look at the next morning.  We purchased it that day.  Every phase of our visit was excellent.  We had NO  high pressure silliness and the purchase was simple.  They were very busy the day we purchased, but our salesperson stayed with us.  We recommend Don White's for ease of purchase, and an accommodating, friendly staff.

Dodge Durango Purchase

by hschmale on 03-18-08 (07:28PM)

Pros:

Internet sales manager

Cons:

I found nothing wrong.

I recently purchased a 2008 Dodge Durango from Don White,s Timonium. The Internet sales person was especially helpful although everyone I dealt with was good. They did not have the car I wanted in stock but they obtained it in one day. I believe I received and good price and service. I would buy a car from them again.

Jeep purchase

by joeym on 01-19-08 (08:47AM)

Pros:

Location, inventory, knowledgeable sales personnel....

Cons:

None

Don White's sales personnel were knowledgeable, courteous, and eager to please.  There were no games, pushy sales techniques, or dealer double speak, only genuine interest in satisfying my family's automotive needs.  

When I requested a test drive, they immediatelely located the exact model with my preferred options, right down to the color match.  Following a leisurely test drive and no pressure discussion, the sales representative was able to make their competition look shamefully inadequate.  I would recommend Don White's Timonium dealership without hesitation!

My Don White's sales review

by akapplin on 01-12-08 (06:18AM)

Pros:

Patient, knowledgable, understanding of a customers needs and situation

Cons:

none

  It had been some time since my wife and I had bought a new car, but with a 14 year old son reaching 5'6'', and the only vehicle we have being a small two-seater pickup we decided it was time. Buying a car had become a need.

  I posted my needs and wants on a dealership website and waited.  Within only a few days the only dealership to contact me was Don White's Chrysler Plymouth Jeep in Cockeysville, Md.

  I dealt with a man named Ian Devereaux. He was their on-line sales associate. He was very patient and understanding.  I further explained that the vehicle we were looking for was a minivan, since my wife and I like to travel.  He tried but to no avail.  He explained that since we had no trade-in, we had sold our dead Stratus to a junk dealer, and would be making no down payment, and could only afford so much a month the financing would not go through for the Caravan I wanted. He told me though that he was not a quitter.

  I thought it would end there.  I looked at my wife and told her that if Ian wasn't going to quit than neither was I.  We got on Don White's web site and began looking.  On the used car site we found not one, but two Stratus'!!  I was so excited.  I contacted Ian again and told him, telling him about the two cars we found and which one I would like to try for.  He contacted me the next day and said the financing had gone through for the 2006 Stratus and to come get the car.  I explained to him that we had a vehicle situation and that I was unable to do so.  Another brick wall, or so I thought.  Ian asked me what my address was and said that he would come get me.  He did just that, and we went back to the dealership.

  Two hours later, after dealing with a very nice young man named Jeremy, I was signing for my 2006 Dodge Stratus.  I was so happy.  I had been a previous Stratus owner and loved the car, and here I am driving another one.  The car was beautiful.  The website photo did not do it any justice.

   In closing, I would definately reccommend Don White's to anyone, and will definately be buying from them again in the future.  

Great Customer Service  

By Anonymous